Exception Management: A Partnership Story
Michael Taffe
November 3, 2005

AMR Research recently covered Blue Agave's partnership with SAIC and our joint work in identifying and resolving Frustrated Cargo within the Department of Defense logistics chain.

Analyst Michael Taffe writes:

"Each day, more information was uncovered that permitted the people in the process to take corrective actions, codify the process, and standardize the procedures, thereby improving the operation."

"John Murphy, project manager from SAIC, says the software implementation went so smoothly that "the technology infusion and integration were non-events." Murphy felt that the Blue agave software was robust, scalable, and bulletproof. Other than scheduled maintenance and one power failure in a particular building, the software had run without fail, around the clock, for more than a year."

"As the project matures, the results show consistent improvement. Resolution time has been greatly reduced, and as a result of the information being gathered, performing effective root-cause analysis has been greatly enhanced."

To view the complete article, please download the pdf:

Exception Management: A Partnership Story

Source: AMR Research, "Exception Management: A Partnership Story," November 3, 2005. Copyrighted information.